The following guarantee, updated on 1/24/2021, applies exclusively to custom tone controls purchased directly from Stellartone. If you purchased your Stellartone product from any other source, please contact the seller for assistance.
30 day Satisfaction Guarantee
Try one or two ToneStyler® custom tone controls in your bass or guitar for 30 days. If you are unsatisfied for any reason, you may return one or both ToneStylers to Stellartone® for prompt refund of the returned merchandise price; shipping costs are non-refundable.
Please contact Stellartone, and provide your Stellartone invoice number; we will reply with our authorization and return address. Merchandise must be complete, securely packaged, and in undamaged condition. To prevent any risk of loss in transit, ship all returns with insurance and proof of delivery. Stellartone is not responsible for parcels that never arrive for any reasons. Buyer's product installation or removal costs, efforts, time, loss of use value, shipping expenses, duties, fees, taxes, or any other related expenses or considerations are not refundable or reimbursable.
Stellartone's satisfaction guarantee applies exclusively to a maximum of two ToneStyler controls. Concurrent or subsequent purchases of additional controls are not eligible for refund; do not purchase more than two controls for convenience in evaluations and comparisons, as only two items are eligible for refund.
Having an installation problem? Please contact us A.S.A.P. and we will respond promptly. Your 100% satisfaction is the key to our success, and we are happy to provide our customers with prompt, personalized assistance. We promise that we won't direct you back to our web site's instructions for self help! Click here to contact Stellartone for installation assistance, or to obtain your return authorization number. You may also call us during business hours at (541) 292-8953.