Shipping Info & Hours of Operation
Stellartone's sales & customer service department is open Monday through Friday,
9:00 AM - 5:00 PM Central Time (UTC -6 hrs). Stellartone is closed Saturday and Sunday.
SAME BUSINESS DAY SHIPPING on orders received & processed BEFORE 2:00 PM.
Orders received & processed AFTER 2:00 PM will ship out on the next business day.
The USPS, UPS and Stellartone will be closed on the following U.S.A. Federal holidays:
• Monday February 17 President's Day
• Monday May 26 Memorial Day
• Thursday June 19 Juneteenth National Independence Day
• Friday July 04 Independence Day
• Monday September 01 Labor Day
• Monday October 13 Columbus Day
• Tuesday November 11 Veterans Day
• Thursday November 27 Thanksgiving Day
• Thursday December 25 Christmas Day
• Thursday January 01 New Year’s Day
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International customers: Click here to order from a Stellartone international reseller
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USA SHIPPING & HANDLING:
• $9 discounted flat rate ground shipping & handling via USPS & UPS on orders less than $100.
• Free shipping & handling on orders above $100.
• Same business day shipping, including insurance and tracking. Buyer's signature is required. Delivery time varies between two to six business days, excluding Federal holidays.
• To receive your Stellartone shipment, provide a valid occupied street address, a USPS PO box number, or a private mail box address (PMB). The buyer's signature is required for delivery. To prevent theft, parcels cannot be left unsigned and unattended at any delivery destinations. If no one will be present during business hours, please provide your work address, a USPS PO box number, or a private mail box address. If undeliverable, or at your request in advance, UPS or USPS will hold your parcel for your signature and pickup at your convenience at your local UPS hub or post office, or at an authorized UPS or USPS retail outlet, for a limited time.
• Should an undeliverable or refused shipment be returned to Stellartone, $18 for shipping & handling expenses shall be deducted from the buyer's refund, irrespective of discounted or waived shipping charges.
CANADA SHIPPING & HANDLING:
• $15 discounted flat rate USPS ground shipping & handling on orders less than $250.
• Free ground shipping & handling on orders above $250.
• Due to customs, security and shipping issues, all sales to Canada are final; no exchanges, returns or refunds. For all other international sales, visit Stellartone's International Dealer's page.