Shipping Info & Hours of Operation
Stellartone's sales & customer service department is open Monday through Friday, 9:00 AM - 5:00 PM Pacific Standard Time (GMT -8). Stellartone is closed Saturday and Sunday.
Due to COVID-19 public safety policies, same-day shipping is currently unavailable. All orders received and processed before midnight local time on a business day will ship the next business day.
The United States Postal Service will be closed on the following U.S.A. Federal holidays:
• Friday, December 25 (Christmas Day)
• Friday, January 1 (New Year's Day)
Stellartone ships to all fifty U.S.A. states exclusively via U.S.P.S. Mail:
• Orders $17 to $37: add $3.95 shipping @ U.S.P.S. 1st Class Parcel rate (if <13oz)
• Orders >$37: add $9.95 discounted shipping @ U.S.P.S. Priority Mail Insured Signature service rate. Orders for two or more ToneStylers ship for free.
U.S.P.S. Priority Mail Insured Signature delivery time varies between two and four business days, excluding Saturdays, Sundays & Federal holidays. U.S.P.S. 1st Class Parcel delivery time varies between six and ten business days.
To receive your U.S.P.S. 1st Class Parcel or Priority Mail package, you must provide a valid street address, private mail box (PMB), or a U.S.P.S. PO Box. Due to a sudden increase in lost and stolen USPS Priority Insured mail packages, we regret that Stellartone now requires our customer's signature upon delivery. Packages will no longer be left unattended, at any delivery destinations. If no one is home to sign for the insured package, your mail carrier will leave a BLANK slip to receive your redelivery instructions on his/her next visit to your home. If it's impossible for anyone to sign for your delivery at your home, please visit your local post office to receive your insured parcel. Thank you in advance for your understanding and assistance in securely-completing your purchase.
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For our international customers, we ship via discounted U.S.P.S. Priority International Insured Signature rate.
Stellartone's discounted International shipping cost is $18.95 world-wide; shipping to Canada is discounted to $11.95. For orders of two or more ToneStylers, international shipping is free. Minimum order: $129 USD.
To cancel out the high cost of international insured and expedited shipping, consider buying a pair of ToneStylers with a friend, or save one for a future upgrade or local resale.
International delivery time varies between six and ten business days, and is based upon your distance from Oregon U.S.A. vs. your proximity to any large city, plus fast or slow customs processing.
Stellartone ships solely to countries approved by the United States Postal Service. If we cannot purchase insured & tracked shipping to your destination, your order will be promptly refunded in full, with our regrets.