Shipping Info & Hours of Operation
Stellartone's sales & customer service department is open Monday through Friday, 9:00 AM - 5:00 PM Pacific Daylight Time (GMT -7). Stellartone is closed Saturday and Sunday.
Due to COVID-19 public safety policies, same-day shipping is currently unavailable. All orders received and processed before midnight (PDT) on a business day will ship the next business day.
The United States Postal Service will be closed on the following U.S.A. Federal holidays:
• Monday, October 12 (Columbus Day)
• Wednesday, November 11 (Veterans Day)
• Thursday, November 26 (Thanksgiving Day)
• Friday, December 25 (Christmas Day)
• Friday, January 1 (New Year's Day)
Stellartone ships to all fifty U.S.A. states exclusively via U.S.P.S. Mail:
• Orders $17 to $37: add $3.95 shipping @ U.S.P.S. 1st Class Parcel rate (<13oz)
• Orders $37 to $197: add $8.95 discounted shipping @ U.S.P.S. Priority Mail Insured rate
• Orders above $197: free shipping @ U.S.P.S. Priority Mail Insured rate
The Priority Mail domestic rates shown above are flat, regardless of the weight, size, value or the destination state of your order, including Alaska and Hawaii. U.S.P.S. Priority delivery time varies between two and four business days, excluding Saturdays, Sundays & Federal holidays. U.S.P.S. 1st Class Parcel delivery time varies between six and ten business days.
To receive your U.S.P.S. 1st Class Parcel or Priority Mail package, you must provide a valid street address, private mail box (PMB), or a U.S.P.S. PO Box. Your signature is not required for delivery; unattended delivery is at the discretion of your local mail carrier, who may choose to leave you a notice for your secure pickup, at your local post office.
For our international customers, we ship via discounted U.S.P.S. Priority International Mail rates, including insurance and tracking:
Stellartone's International shipping discount equals 15% of the merchandise value, not to exceed the actual shipping cost. Before our discount, $36.95 USD is a typical International Priority Flat rate.
Here's how our discount is applied to a sample order: 15% off an order of two G-10-L ToneStylers (@ $134 each) creates a $40.20 discount on shipping, which means the $36.95 in actual shipping cost becomes free. Another example: 15% off a smaller order of only one G-6-S ToneStyler (@ $74) creates an $11.10 discount on the actual $36.95 shipping cost; the buyer's shipping cost after subtracting our discount would be $25.86 USD.
So, to cancel out or reduce the high cost of international insured and expedited shipping, consider splitting a Stellartone order with a friend, or perhaps buying an extra product to resell locally, or save it for a future upgrade.
Once we have your order request and shipping address, your adjusted shipping cost will be provided for your review and approval on a secure PayPal invoice. International delivery time varies between six and ten business days, and is based upon your distance from Oregon U.S.A. vs. your proximity to any large city, plus fast or slow customs processing.
Stellartone ships solely to countries approved by the United States Postal Service. If we cannot purchase insured & tracked shipping to your destination, your order will be promptly refunded in full, with our regrets.