Shipping Info & Hours of Operation
Stellartone's sales & customer service department is open Monday through Friday, 9:00 AM - 5:00 PM Central Time (UTC -6 hrs). Stellartone is closed Saturday and Sunday.
SAME BUSINESS DAY SHIPPING on orders received & processed BEFORE 2:00 PM.
Orders received & processed AFTER 2:00 PM will ship out on the next business day.
Both FEDEX and Stellartone will be closed on the following U.S.A. Federal holidays:
• MONDAY May 27th Memorial Day
• THURSDAY July 4th Independence Day
• MONDAY Sept 2nd Labor Day
• THURSDAY Nov 28th Thanksgiving Day
• WEDNESDAY Dec 25th Christmas Day
• WEDNESDAY January 1 New Year's Day
=================================================================================================
International customers: Click here to order from a Stellartone international reseller
=================================================================================================
SALES & SHIPPING:
Shipping to the U.S.A. via FedEx Ground, including insurance, tracking and a hand-signature required for delivery; shipping to Canada via U.S.P.S. 1st class International rate.
To receive your FedEx parcel, you must provide a valid occupied street address or a private mail service box (PMB). FedEx will not ship to U.S.P.S. PO boxes. The buyer's signature is required for delivery. To prevent theft, parcels cannot be left unattended at any delivery destinations, and you cannot sign a request for redelivery to the same or an alternate location. If you are never home during business hours, please provide your work address, or a private mail service address. If undeliverable, or at your request in advance, FedEx will hold your parcel at your local FedEx hub for your signature and pickup at your convenience.
FedEx's Ground Signature rate is discounted to $9.95; free shipping on orders of two or more ToneStylers. Shipping costs are non-refundable. The delivery time for FedEx's Ground Signature rate varies between two to six days, excluding Federal holidays. *** FedEx delivers on weekends! ***
U.S.P.S. 1st class customs shipping to Canada is discounted to $29.95; free shipping on orders of two or more ToneStylers. Due to customs, security and shipping issues, all sales to Canada are final; no exchanges, returns or refunds.
Thank you in advance for your understanding and assistance in securely-completing your purchase.